Great News for Ribby Hall Village!
Ribby Hall Village has had its Five Star rating confirmed for another year following a recent quality assessment visit from Visit England.
This is the tenth consecutive year that the Lancashire based holiday village has been awarded five stars and it remains the only five-star holiday village in north west England.
Visit England awarded its rating based on the experiences of an assessor during a recent overnight stay at Ribby Hall Village. The assessor rated The Village in ten different operational areas and every single one received a five-star score.
Areas assessed included reception services, accommodation, shops, bars, restaurants, entertainment, sports facilities and general ambiance. In all these areas, the assessor looked closely at cleanliness, quality and maintenance of facilities, choices available, customer service and friendliness.
The assessor commented particularly favourably on the excellent reception, general cleanliness and maintenance of The Village, friendly service in the bars and eateries, the choice of activities for children, the emphasis placed on recycling and general improvements to the grounds.
Confirmation of the five-star rating comes at the end of a year during which the family-owned holiday village has notched up several awards across its whole operation. These include two National Fitness Awards for its Health Club, and the Good Spa Guide award for Best UK Day Spa for The SPA Hotel.
“We strive constantly to do the very best we can for all our guests at Ribby Hall Village, so our five-star rating is very important to us,” says CEO Paul Harrison. “I’m delighted for the whole team who all work extremely hard not just to maintain our excellent standards but to keep raising them.
“We celebrate our 25-year anniversary in 2019 and this latest rating is a great start to the very exciting year ahead for our business.”
The commitment to continuous improvement was underlined by the assessor who commented on some specific improvements in the last year. These included the appointment of a new Holiday Experience Manager, improved disabled changing facilities, additional activities for children, new technology to improve pool water clarity and a new outdoor licensed summer house – primarily used for weddings.
In 2019, Ribby Hall Village will hold a number of events to celebrate its 25 years in business. The 100 acres were originally acquired by Paul Harrison’s father, in 1994 when part of it was a run-down caravan site. Over the years, the site has been developed into the five-star holiday destination it is today, employing over 600 staff and welcoming more than one million visitors a year.